Return and Refund Policy
Last Updated: May 2026
Thank you for shopping at [Your Store Name]. We strive to provide high-quality products, but we understand that issues can occasionally arise. Please read this policy carefully before making a purchase.
Return Policy
We do not accept returns for any reason other than a manufacturing defect or damage that occurred before the product left our facility (e.g., wrong item shipped, clearly defective product). Change of mind, wrong size/color choice, or dissatisfaction with the product after use are not eligible for return or refund.
Refund Policy (Defective Products Only)
Refunds are issued only in cases where the product is proven to be defective or damaged upon arrival.
- You must report any defect or damage within 14 days of receiving your order.
- To be eligible for a refund, the item must be in its original condition (except for the reported defect), with all original packaging and tags where applicable.
- We reserve the right to inspect the product and may require clear photos or video of the defect before approving a refund.
- If approved, we will process a refund to your original payment method within 7–10 business days after we receive and inspect the returned item (if requested).
Shipping Back Defective Items
In most cases involving a defective product, we may require you to ship the item back to us at your expense so we can verify the defect.
- We will provide you with a return shipping address once a claim is approved.
- We recommend using a trackable shipping service.
- Once we receive and confirm the defect, we will issue your refund.
- In rare cases (e.g., low-value items or clear photo/video evidence), we may approve a refund without requiring the return. This is at our sole discretion.
Non-Refundable Items
The following are never eligible for return or refund:
- Items marked as “Final Sale,” “Clearance,” or “Special Order”
- Personalized, customized, or made-to-order products
- Digital downloads, gift cards, or services
- Items damaged due to customer misuse, improper care, or normal wear and tear
- Items returned without prior approval or after the 14-day window
How to Request a Refund for a Defective Product
- Contact us immediately at [support@yourstore.com] or through our contact form.
- Provide your order number, photos/videos of the defect, and a description of the issue.
- Wait for our approval before shipping anything back.
- Follow any instructions provided by our support team.
Shipping Costs
- Original shipping fees are non-refundable.
- Return shipping costs are the customer’s responsibility unless we explicitly state otherwise for a specific defective case.
Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
If you have any questions about this policy, please contact us at [support@yourstore.com] before placing your order.
By placing an order with [Your Store Name], you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.
